Payment, Returns & Refunds

Accepted Payment Methods

Digital Payments (Recommended)

• Credit Cards: Visa, Mastercard, American Express

• Debit Cards: All major Indian banks

• Net Banking: All major Indian banks

• Digital Wallets: PayTM, Google Pay, Apple Pay, PhonePe

• UPI: All UPI-enabled accounts

• EMI: Available with select banks

Traditional Methods

• Cash on Delivery (COD) - Select locations only

• Bank Transfer - NEFT/RTGS

• Checks - Accepted with prior authorization

Payment Processing

Order Status After Payment:

• Instant payment confirmation via email and SMS

• Order processing begins within 2-4 hours

• You'll receive shipment notification within 24 hours

• Tracking details sent via SMS and email

Payment Security:

• SSL encryption for all transactions

• PCI-DSS compliant payment gateway

• Your card details are never stored on our servers

• All transactions verified through 3D secure authentication

EMI Options

Eligibility:

• Minimum purchase: ₹50,000

• Available through select banks

• Instant approval for eligible customers

Available Plans:

• 3 months: 0% interest on select cards

• 6 months: 0-2% interest

• 9 months: 1-3% interest

• 12 months: 1-5% interest

How to Apply:

1. Select EMI at checkout

2. Choose your preferred bank and tenure

3. Follow bank's verification process

4. Instant approval confirmation

5. Order ships immediately

Interest rates vary by bank and card type. Check with your bank for specific rates.

Returns Process

100-Night Trial Guarantee:

Return your mattress within 100 nights of purchase for any reason—no questions asked, full refund.

Step-by-Step Return Process:

1. Initiate Return (Days 1-100)

• Contact our support team

• Email: returns@wakeufresh.com

• Phone: 1-800-WAKEUFRESH

• Online: www.wakeufresh.com/returns

2. Return Assessment (24 hours)

• Our team reviews your reason

• Confirms eligibility

• Provides return instructions

3. Arrange Pickup (2-3 business days)

• Free pickup arranged from your address

• Schedule convenient time slot

• We handle all logistics

4. Inspection (3-5 business days)

• Mattress inspected upon receipt

• Checked for damage, stains, or defects

• You receive inspection report via email

5. Process Refund (1-2 business days after inspection)

• Upon successful inspection, refund initiated

• Full refund of purchase price

• Refund method matches original payment method

6. Receive Funds (2-7 business days)

• Refund credited to your account

• Timeline depends on your bank

• Confirmation sent via SMS and email

Refund Eligibility

Mattress Must Be:

• In usable condition (no permanent stains, major tears, or odors)

• Free from unauthorized modifications or repairs

• Used in normal sleeping environment

• Returned with original invoice and documentation

Automatic Approval For:

• Personal comfort preference

• Incorrect size ordered

• Wanted to try before deciding

• Changed mind about purchase

• Firmness doesn't match expectations

May Require Inspection For:

• Minor stains or marks

• Questions about mattress condition

• Non-standard damage claims

Warranty Claims Process

Manufacturing Defects Covered:

• Foam degradation or sagging (>1.5 inches)

• Seam separation or structural failure

• Zipper or cover defects

• Uneven support or comfort issues

• Cover damage due to manufacturing fault

Not Covered By Warranty:

• Accidental damage or misuse

• Stains, marks, or odors

• Normal wear and tear

• Unauthorized repairs

• Damage from improper care

Filing a Warranty Claim:

1. Contact our warranty team with:

• Order number and invoice

• Photos of defect

• Description of issue

• Duration of problem

2. Send to: warranty@wakeufresh.com

3. Our team will:

• Review claim within 3 business days

• Approve or request additional information

• Schedule inspection if needed

• Arrange replacement or repair

4. Resolution:

• Free replacement for manufacturing defects (Year 1-5)

• Pro-rata replacement (Year 5-10)

• Free pickup and delivery

Refund Methods & Timeline

Refund to Original Payment Method:

EMI Refunds:

• Refund applied as credit to remaining installments

• Or refunded as lump sum after full EMI completion

• Contact your bank for additional queries

Total Refund Timeline:

• Initiation: Within 24-48 hours of approval

• Bank Processing: Additional 3-7 days

• Full Amount: Available within 7-14 days

Non-Returnable Items

The following Wakeufresh products are non-returnable after purchase:

• Pillows (unless defective)

• Throw Cushions (unless defective)

• Pet Pillows (unless defective)

• Custom-ordered or personalized products

• Clearance or final-sale items

These items may be exchanged for the same item in a different size if defective.

Exchanges

Free Exchange Available Within 60 Days For:

• Size changes (Single to Double, etc.)

• Model upgrades or downgrades

• Firmness level changes

• Color or cover variations

Exchange Process:

1. Contact: exchange@wakeufresh.com

2. Specify desired change

3. We arrange pickup of current mattress

4. New mattress delivered upon return of original

5. No exchange fees charged