Shipping & Delivery

Shipping Coverage

Wakeufresh ships to all major cities and towns across India, including:

• Metro cities: Delhi, Mumbai, Bangalore, Hyderabad, Pune, Chennai, Kolkata

• Tier-2 cities: Ahmedabad, Jaipur, Lucknow, Chandigarh, Indore, Surat

• Most tier-3 cities and towns

Shipping to remote areas may take 2-3 additional days.

Delivery Timeline

Delivery times calculated from date of shipment, not order date.

Delivery Locations & Restrictions

Free Shipping Available To:

• All addresses within India

• Metro cities and Tier-2 cities (guaranteed within timeframe)

• Most Tier-3 towns and villages

Restricted Delivery Zones:

• Remote locations beyond major highways may require special arrangements

• Premium charges apply for deliveries beyond 15km from city centers

• Certain extremely remote areas may take 2-3 weeks

Contact our team for specific location inquiries: delivery@wakeufresh.com

Delivery Instructions

Before Delivery:

• Ensure someone 18+ years old is present at delivery address

• Confirm delivery address is accessible for large furniture (min. 4ft doorway width)

• Have a flat, prepared space ready for mattress placement

• Clear pathways for delivery personnel

During Delivery:

• Check mattress for any visible damage

• Verify you received the correct size and model

• Keep packaging for warranty purposes

• Sign the delivery confirmation

After Delivery:

• Allow mattress 48-72 hours to fully expand

• Check mattress thoroughly for any issues

• Report damage or defects within 24 hours

Tracking Your Order

How to Track:

1. Visit www.wakeufresh.com/track

2. Enter your order number or email address

3. View real-time tracking updates

Automatic Notifications:

• Order confirmation sent via email and SMS

• Shipment notification with tracking link

• Delivery window update 24 hours before arrival

• Delivery confirmation after successful delivery

Damaged Goods During Delivery

If Mattress Arrives Damaged:

1. Document Immediately:

• Take clear photos of damaged packaging

• Take photos of mattress damage

• Note visible defects

2. Contact Support Within 24 Hours:

• Email: support@wakeufresh.com

• Phone: 1-800-WAKEUFRESH

• WhatsApp: Send photos and order details

3. Resolution:

• We'll verify damage through photos and inspection

• Arrange immediate replacement or full refund

• Pick up damaged mattress at no cost

• Replacement shipped within 2 business days