Warranty Policy

Comprehensive Warranty Coverage

Wakeufresh stands behind the quality of every mattress with industry-leading warranty protection.

Warranty Period:

• Full Warranty (5 Years): 100% coverage for manufacturing defects

• Extended Warranty (Years 5-10): Pro-rata coverage for manufacturing defects

• Coverage begins from date of purchase (invoice date)

What's Covered

Included in Warranty:

• Sagging (foam compression exceeding 1.5 inches)

• Seam separation or splitting

• Zipper failure or defects

• Foam degradation or uneven wear

• Structural failure of base materials

• Cover tears due to manufacturing defects

• Spring coil defects (Smart Nova, Lexus models)

• Uneven support or comfort inconsistencies

What's NOT Covered

Exclusions:

• Normal wear and tear over time

• Foam compression under 1.5 inches (normal use)

• Stains, marks, discoloration, or odors

• Accidental damage, misuse, or abuse

• Damage from unauthorized repairs

• Damage from improper storage or care

• Damage from water, moisture, or flooding

• Damage from fire, accident, or disaster

• Damage from jumping, excessive weight, or misuse

• Damage from using unsupported bed frame

• Mattresses purchased from unauthorized resellers

• Products purchased outside of India

Warranty Registration

Register Your Mattress Within 20 Days of Delivery:

1. Online Registration:

• Visit www.wakeufresh.com/warranty-register

• Enter invoice number and delivery details

• Upload photos of mattress and invoice

• Receive instant confirmation

2. Via Email:

• Send to: wakeufresh@gmail.com

• Include: Order number, photos, delivery date, customer details

3. Via Phone:

• Call: 8489424000

• Provide: Customer name, phone, order number

• Receive: Registration confirmation within 24 hours

Benefits of Registration:

• Warranty claim is faster and easier

• Warranty period clearly documented

• Proof of purchase on record

• Exclusive warranty member benefits and updates

Filing a Warranty Claim

Step 1: Document the Defect

• Take clear photos showing the defect

• Note when you first discovered the issue

• Calculate how long you've had the mattress

• Gather your invoice and warranty card

Step 2: Contact Our Warranty Team

• Email: wakeufresh@gmail.com

• Phone: 8489424000

• Online: www.wakeufresh.com/warranty-claim

• WhatsApp: Send photos and details to +91-848924000

Step 3: Submit Claim Information

• Order number and invoice date

• Clear photos of defect (multiple angles)

• Description of issue and when discovered

• Date you received your mattress

• Contact information and address

Step 4: Initial Assessment (3 Business Days)

• Our team reviews your claim

• Verifies warranty eligibility

• Requests additional information if needed

• Communicates next steps

Step 5: Physical Inspection (if needed)

• We may schedule home inspection

• Technician will assess mattress condition

• You'll receive inspection report

• Claim approved or rejected within 7 days

Step 6: Resolution

• If approved (Years 1-5): Free replacement mattress

• We arrange free pickup of defective mattress

• Replacement mattress delivered within 5-7 business days

• Original delivery and installation included

Warranty Claims Resolution Timeline

Warranty Transfers

If You Sell Your Mattress:

• Warranty is non-transferable to new owner

• Original owner retains all warranty rights

• New owner may contact us for care recommendations

Important Warranty Terms

Warranty Registration Required:

• Register within 20 days of delivery for optimal coverage

• Claims without registration may take longer to process

• Registration proof required for claim processing

Proper Care Required:

• Use mattress as intended for sleeping only

• Use sturdy, well-supported bed frame (no platform beds without support)

• Rotate mattress every 3 months

• Use quality mattress protector

• Follow care instructions in manual

Warranty Validity:

• Warranty applies only to original purchase receipt holder

• Non-transferable if mattress is resold

• Warranty void if purchased from unauthorized sellers

• Warranty applies to Wakeufresh-authorized channels only